Terms / Privacy

Terms & Privacy

Updated January 9, 2017

Robyn A Harton Creative CrystalsAndJewelry.com Terms, Policies & Order Information for all CrystalsAndJewelry.com sites and subdomains. 

By submitting your order or using this site, you are signifying that you have read and agree to ALL the terms and policies on this page.

Processing time is currently 5 to 7 days prior to shipping.

Cookies - The cookie settings on this website are set to 'allow all cookies' to give you the very best experience, for marketing, and for advertising purposes. More information in the privacy section below.

Minimum order (after any discounts and before any shipping fees) is $9.95. Orders under this minimum will be canceled and a refund initiated.

US Orders Only - Credit / Debit Cards Must Have US Billing & Shipping Addresses and be drawn on a US bank.

Only click "Pay for Order" to pay for your order one time. Only one time. NO MATTER WHAT. 
Clicking multiple times can and almost always does cause multiple authorizations to your credit or debit card whether the transaction is approved or declined, and only your bank is able to remove authorizations that are not ultimately finalized and charged. 

Credit or Debit Card Authorizations and Declined Orders:

In order to see if a credit or debit card passes security checks, an authorization to your card for the amount of the potential order must be run. If the order and card do not pass security checks, the order will be automatically declined by the payment system and will not be finalized. Your bank, however, usually holds the amount in case the order were to be finalized. Once a transaction is declined by the payment system, I do not have the ability to do anything with it. I  can not collect the money because it is declined and will not be finalized. It is not possible to put the money back since I am not going to get it in the first place. The authorization funds hold will, however, be removed by your bank if the the money is not paid out, which it can not be since the transactions were declined. This happens after the time frame specified by your bank which only your bank can tell you. 

Coupon Codes: Coupon codes are good only for the time period specified and discounts stated on the site or in private email communications. You MUST use the valid coupon code to receive the coupon discount. You may use only one coupon per order.

General: You must be 18 or over to purchase items online at Robyn A Harton Creative CrystalsAndJewelry.com. CrystalsAndJewelry.com items may contain or break into small parts which could be a choking hazard and are intended for competent adults 18+ only.

Robyn A Harton Creative Makes no representation or warranties to the opinions or other service or data you may access, download or use as a result of the products or services. All implied warranties of merchantability and fitness for a particular purpose or use are hereby excl uded.

Satisfaction and Handmade Jewelry Guarantees: All guarantees on the guarantees page are incorporated as part of the terms for Crystals And Jewelry.com by Robyn A Harton Creative. 

All orders are handled on a first come, first served basis due to the individual nature of many of the items. All orders must be prepaid, including prepayment of shipping. I do my best to mark things sold as soon as possible. However, if the item you want to order was sold but not yet marked on the site, I will either give you a store credit or a refund, your choice. Confirmation of information or additional details may be needed to process your order, and in this case, I will contact you. All prices shown are in US dollars and all payments must be made in US dollars. 

The terms stated at the time of your order will be in effect for that order. I reserve the right to change prices at any time, and to fix or cancel orders with pricing problems due to typographical or other errors on this website. Policies and terms for any order are governed by the ones in force at the time the order is placed. I reserve the right to change my policies and terms for future orders by notifying you at this page.

Vacations, Holidays and Closings Calendar: The Office/Studio calendar of closings and vacation is here at http://meanings.crystalsandjewelry.com/terms-privacy and is the official calendar for Robyn A Harton Creative CrystlasAndJewelry.com. Days shown as closed are not considered business days. Saturdays and Sundays are not considered business days. Contacts, shipping and other office/studio work will resume on the first business day after any closing.

Commenting Policy at http://meanings.crystalsandjewelry.com/comment-policy is incorporated as part of these terms.

Crystal meanings, metaphysical and spiritual healing lore is a spiritual help to healing, for inspiration, folklore, entertainment and reference only. It is not intended as prescription, diagnosis or medical advice. I would be devastated if someone got hurt or was ill because they read the lore on this site and decided to give up healthcare because of it. See your doctor or other qualified healthcare practitioner about all injuries, illness or other health related issues!  By using this site and associated materials, accessing this crystal meanings and spiritual healing lore information, and/or purchasing items from Robyn A Harton Creative, you acknowledge and agree that you personally assume responsibility for your use or misuse of this lore, and hold harmless Robyn A Harton Creative its owner, contractors, and service providers.

Shipping Information:

FREE or $5 Flat Rate Shipping within the USA 
All orders are shipped via the US Postal Service. All orders within the US are eligible for FREE USPS first class shipping within the USA. US Orders may also choose to upgrade to Priority Mail for a $5 flat rate.

Please allow 5 to 7business days (business days are M-F only) to prepare your order BEFORE shipment. Weekends. holidays and vacation/office closure days do not count as business days. Then allow for shipping time. Some orders may be shipped in two packages. You will be sent an email when your order has been shipped so that you know when to expect it.

Signature or additional confirmation may be required on any order and shipment at my discretion.

Customers may request that an order by shipped to a different address than the billing address. These requests will be handled on a case by case basis and may require additional confirmation. In cases where additional confirmation is requested but not received, the order will at Robyn A Harton Creative's discretion be shipped to the billing address or cancelled and a refund initiated.

Shipping Insurance: All USA orders $100 and up, and any other shipments at my discretion, will have postal or Endicia insurance (my discretion) and I will pay the insurance fee. Insured packages may require signature.

Security: When you go to enter your personal and payment information to checkout, your payment information is is handled by my contracted secure, PCI-DSS compliant, SSL shopping cart service (such as Squarespace or BigCommerce) and payment processing services such as PayPal, Stripe, or Securenet. All services that handle your information to process your credit card payment are PCI DSS compliant. Endicia postage processing service and the shipping service used (US Postal Service, or occasionally courier services like UPS, FedEx) will handle your address and possibly phone information only in order to deliver your order and handle any related shipping insurance. I have chosen all these world class services specifically to ensure that your personal and credit card information stays secure at all times. 

Reserved Items: You may request that I hold an item for you for a period of time before you purchase it. contact me at the link above to request a reserve.

Returns & Refunds: If you are not satisfied with your purchase, just contact me immediately to let me know and get return authorization. Return the items in original condition postmarked within 10 days of receipt. Regular stock items will be refunded when returned according to these terms. Clearance items are non-refundable but may be exchanged. Custom, customized, special order, and made to order jewelry items may be returned for exchange or for web-store credit. Due to the nature of some items they can not be refunded or exchanged; I will state that clearly on those items. I cannot give refunds or exchanges for items that don't arrive back to me in the condition they left in, so please pack carefully and insure. Refunds cannot be made for items returned postmarked more than 10 days after you receive the item, not in original condition, or if you do not contact me to approve the return. In those cases, you may be eligible to receive web-store credit good for any item currently available at CrystalsAndJewelry.com at my discretion. Gift certificate codes, shipping fees, and any handling fees are non-refundable.

Damaged In Shipping: If your item(s) arrive in a damaged condition, save ALL the boxes and packing materials, as well as the items. Then contact me immediately and I will help straighten it out. You must save all packing materials in the event that a postal or insurance inspector needs to see them for insurance purposes. 

Custom, Customized, Special Order and Made to Order Items: Custom, Special Order and Made to Order items must be prepaid via PayPal and can take an up to an additional one to three weeks to get shipped depending on what it is. If you place an order for both regular stock and these special items, the regular stock items will be sent ahead. All custom, special order and made to order items must be prepaid and are non-refundable, although if for some reason you are not satisfied, you may return them for exchange or a web-store credit good for anything in stock at CrystalsAndJewelry.com.

Payment Methods:

I accept major Credit Cards via Stripe credit card processor on this site.

I also accept  PayPal (including e-check and credit cards) with no PayPal account required, and Amazon Flexible Payments. I also accept checks and postal money orders (US only).  I do not accept phone, fax or email orders directly, though you may contact me to request that I send you an invoice via email. Orders will be held for up to 10 days to receive your payment. Once payment has arrived and cleared in my bank I will ship the items. 

Cancellation and Refusal Policy: We reserve the right to refuse or cancel any order at any time for any reason. If we have received payment, a refund for the the full amount of the payment received, including any shipping, will be Initiated at that time for that order.

Handling: At this time there is no handling charge.

Sales Tax: Sales tax will be added to orders where it is required by law that I collect sales tax. At this time it is to orders shipped to addresses in the Commonwealth of Virginia unless appropriate sales tax forms are filled out and mailed or faxed to me.

Returned Check and Other Payments: There is a $50 fee for each time a check is refused/returned for any reason by your bank, which may happen up to twice per check. If a check or other payment is returned by the bank for any reason, payment by money order or cashier's check will be required in order to ship the items. Returned check/payment fees and order amounts may be recovered by a collection agency or other legal method as a normal part of doing business.

International Orders: Not o ffered due to repeated problems. US Orders Only.

Privacy:

Privacy Policy for ALL of CrystalsandJewelry.com sites /by Robyn A Harton Creative 

I value your privacy. I've put my Robyn A Harton Creative privacy policy here to show you how we handle it.

This site does not automatically collect personally identifiable information from visitors which I store, except recording potentially IP addresses for which I would have to get a court order to use to attempt to identify someone -- it's for security purposes only in case of fraud and the like. It does collect aggregate, non-personally identifiable information which may be used for marketing or research purposes.

Personally Identifiable Information - Any actual personally identifiable information must be given voluntarily to me and Robyn A Harton Creative through use of CrystalsandJewelry.com email, email links, shopping cart, or forms, excepting the potentially personally identifiable IP address which is collected automatically for security purposes. All personally identifiable information is held in strict confidence, unless required by law to divulge that information Please note that information on any crimes reported to Robyn A Harton Creative will be forwarded to the proper authorities, including personally identifiable information.  Robyn A Harton Creative does not sell, share, lease or rent any email addresses.

Use of Information - Personally identifiable information such as name, email address, phone number, postal address, and IP address, is used to process purchases, to contact individuals regarding purchases, special offers, new items, and for fraud screening, security, legal, or other legitimate business purposes, by Robyn A Harton Creative. Financial information such as credit card numbers or other items are only transmitted to my payment processors to process purchases of services or goods,  or as required by law.

Third Party Service Providers - This site uses the service of third party service providers such as our web host, mailing list provider, shopping cart service, credit card processing services, etc. as necessary to do business online. We are confident that these providers hold your privacy in the same esteem we do. 

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here. Please note about Google: Google, as a third party advertising company, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to users based on their visit to my site and other sites on the Internet. Users may opt out of the use of the DART/ other Google cookie by visiting the Google ad and content network privacy policy. The Google Analytics features I've implemented based on Display Advertising include Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings You may also visit Google Analytics opt-out browser add-on.

Also please note: I may at any time use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show my ads on sites across the Internet. I and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to my website.. Any data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) used with Google Analytics is used for marketing purposes, ad serving, and business use.

For Rafflecopter or other giveaways, winner information will be given as noted on the post of the giveaway, and on winner's list as required by law at the time of the giveaway.

Links(including any Affiliate Links)  - This site has links to external websites. Robyn A Harton Creative cannot be responsible for the privacy policies of external websites. We recommend that you check the privacy policies of any external sites you visit.

Child Protection - While I do not have children of my own, protecting children is important to me. Children are our future! This site is a commercial site and, as such, is not intended for use by children. Should a child contact Robyn A Harton Creative through this site and inform us that he or she is 13 years of age or younger, we will, as provided by the Child Online Privacy Protection Act, respond to that child once and subsequently destroy all personally identifiable information relating to that child. We do not have repeated contacts with anyone we know to be a child via this site unless a parent or guardian contacts us via postal mail or fax to give permission to do so.

Special Note: Items on this site are not created in or shipped from a smoke-free area. If you are sensitive to cigarette, sage, or incense smoke, this shop is not a good match for you, so I recommend visiting a shop that is more appropriate for you.

Wholesale: I am not able to offer wholesale or bulk pricing.

Digital Millennium Copyright Act: Should you believe that your copyrights have been infringed, you or your agent must send written notice to Robyn Harton, PO Box 3061, Henrico, VA 23228, USA robynoffice@crystalsandjewelry.com with information regarding the claimed infringement. All notices of alleged infringement will be investigated within 30 days and infringing materials taken down according to US copyright and DCMA law.

Disclosure / Transparency: This site is a sponsored site created or supported by a Robyn A Harton dba Robyn A Harton Creative. This site accepts forms of cash advertising, sponsorship, paid insertions or other forms of compensation. This site abides by word of mouth marketing standards. We believe in honesty of relationship, opinion and identity. The compensation received may influence the advertising content, topics or posts made in this site. That content, advertising space or post will be clearly identified as paid or sponsored content. The owner(s) of this site is compensated to provide opinion on products, services, websites and various other topics. Even though the owner(s) of this site receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on this site are purely the site owner's own. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question. This site may contain content which might present a conflict of interest. This content will always be identified.

I reserve the right to change these terms and privacy policy. If I change the terms or privacy policy you will be notified on this page. You are encouraged to review this policy and all terms on this terms page periodically. If you do not agree to the policy and terms do not use the site.

You agree to this policy and terms by using the CrystalsAndJewelry.com sites or subdomains. If you do not agree, do not use any site or subdomain at CrystalsAndJewelry.com.

If you have questions regarding this site's terms or privacy policy you may contact me personally:

Robyn Harton, Owner & Intuitive Jewelry Artist
Robyn A Harton Creative
PO Box 3061
Henrico, Virginia 23228
USA
email: robynoffice@crystalsandjewelry.com

CrystalsAndJewelry.com is open 24/7/365, however the office and studio close for 2016 holidays and vacation on the dates noted below.

Thursday May 25 to Monday May 29 Memorial Day Holiday
Monday July 3 to Friday July 14 Summer Break
Friday September 1 to Mon September 4 Labor Day Weekend
Monday October 9 Columbus Day
Monday November 10 Veteran's Day (observed)
Thursday November 23 Thanksgiving Day
Monday December 18 to Friday January 5, 2018 Winter Break

Office / Studio is open again the first business day after the closing dates noted.