Guarantees

Satisfaction Guarantee

I want you and your jewelry and crystals to be happy with each other, so I guarantee your satisfaction or you can return your items for a refund, exchange or web-store credit within 10 days of receiving the order. Please note that special order, made to order, clearance, and custom orders are non-refundable but may be returned for web-store credit or exchange. Shipping charges are non-refundable in any case. Please see the terms page for details regarding refunds and returns.

Handmade Jewelry Guarantee

I am an jewelry artist and craftsman, and I back my work with a guarantee.

All of my handmade jewelry is guaranteed to be free of defects in workmanship and materials for 30 days after purchase, so if your jewelry made breaks in the course of normal wear and care* during that time. I will repair, refund or replace it, free, or in extreme cases refund the purchase price. I will repair, replace, or refund at my discretion, depending on which is most feasible.

From time to time I may offer jewelry that I did not make. In those cases, I can not give these my handmade jewelry guarantee, but do offer my satisfaction guarantee.

*Normal wear and care is summarized here: Keep jewelry away from scratching, banging, chemicals of all kinds, swimming pools, hot tubs, extreme temps, and intense sunlight. Remove jewelry before doing gardening, cleaning, household repairs or any other strenuous activities. Remove jewelry before swimming  bathing, or hot tubbing. Wipe your jewelry off with a soft cloth after you wear it. Clean it regularly with mildly sudsy water, rinse really well, and pat dry with a soft cloth. Polish metals gently with a jewelry polishing cloth. Store most jewelry in a reclosable bag or cloth with anti-tarnish paper. Full and specific details are on the Jewelry Care Page.